Terms and Conditions
Orders made via the website
Please note this terms and conditions page relates to orders made via email only. For orders made through the website please read the terms and conditions when you checkout.
Terms and conditions for bespoke and large orders made via email only
Every order placed with Paper Arrow Press t/a HelloWilson (“we, our or us”) is subject to the terms and conditions laid out here at the time you place that order. We reserve the right to change and amend these terms and conditions at any time. Changes will come into effect when posted on paperarrowpress.co.uk (“the website”). You should read the terms and conditions whenever you use the website, and your continued use of the website signifies that you accept them. If there is anything you do not understand please contact us before you a place an order. The applicable terms and conditions will be those posted on the website at the time your order is placed. Any amendments to these terms and conditions must be agreed in writing.
Deposits and Payment
When you agree to purchase products or design services from us you will be sent a quote outlining the full cost of the order. If you agree to this you will be sent an invoice via email. The first invoice will represent 50% of the total price of your order. This is a non-refundable deposit which you are required to pay to confirm your order. In doing so you are entering into a binding contract with Paper Arrow Press and indicating that you agree our terms and conditions.
Payment of the non-refundable deposit must be made by electronic bank transfer before your order is confirmed and we can begin working on your stationery.
You will be invoiced for the remaining balance on your order when you have signed off all artwork and your stationery is ready to go to print. We will not print your stationery if this second payment is not made.
Availability and Prices
There is no VAT to pay on Paper Arrow Press products and services. From time to time pricing may be adjusted but the website will always carry the most up-to-date price. We reserve the right to make changes to pricing at any time. We will do our best to make clear on the website where there is a problem with availability.
Deadlines, shipping and delivery estimates
We will always give you an estimated time-scale for design and production of your stationery but this will always be an estimate. Whilst we do our best to meet deadlines there are rare occasions where circumstances beyond our control may prevent this and so deadlines cannot be guaranteed. We will always keep you informed if there is a problem. Paper Arrow Press cannot be held responsible for delays caused by the carrier.
Ownership, Copyright and Intellectual Property
Once you have paid for your stationery in full you will become the owner of any physical products produced (whether personalised or not) but you will not own the actual artwork created in the design process. Ownership and copyright of this artwork will always belong to Paper Arrow Press. Once the products have been delivered to you please take good care of them – we will not be liable for any loss or damage.
Unless expressly agreed by us in writing, Paper Arrow Press remains the owner of all copyright and other intellectual property rights relating to the artwork and designs produced and delivered to you. You must not reproduce, share or otherwise use designs created for you for any other purpose than outlined in your initial order. If you are interested in obtaining the rights to any of our work please contact us.
Refunds, cancellations or returns
PERSONALISED AND BESPOKE PRODUCTS
As the majority of Paper Arrow Press products are bespoke, personalised and/or made to order they cannot be returned. If a product arrives which is damaged or faulty please contact us within 10 days of receiving it and we will discuss how best to put the situation right. Should you wish to request a refund for faulty or damaged goods please contact us to arrange returning your product and getting a refund. Unfortunately we cannot refund deposits.
NON-BESPOKE OR PERSONALISED ITEMS
Greetings cards and sample packs and any other non-personalised product maybe returned within 30 days, in line with the distance selling guidelines, if unused and unopened, for a full refund. Please contact us to arrange any returns.
EXCHANGES (if applicable)
We only replace items if they are faulty or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
Paper Arrow Press
2/3 35 Comely Bank Road Edinburgh GB EH4 1DS.
To return your product, you should mail your product to:
Paper Arrow Press
2/3 35 Comely Bank Road Edinburgh GB EH4 1DS
You will be responsible for paying for the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping (if applicable) will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are returning an order over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Limitation of Liability
Please note we can accept no liability for damaged or faulty goods if you do not notify us of the problem within 10 days of receipt.
We cannot be held responsible for any damages, loss or costs whether direct or indirect, no matter how they occur (including loss of business or damage to business relationships) and whether based on contract or tort resulting from any of the following: inaccuracies or errors of content on the website; transmission of viruses, bugs, or similar, which may be spread to or through the website by a third party; the unauthorised access to or use of our system and/or any and all personal data stored on it; and any down time on our website.
According to the Contracts (Rights of Third Parties) Act 1999 this contract does not give any person who is not a party to it any right to enforce its terms.
Invalidity and Jurisdiction
In the event that any part of these terms and conditions is deemed unenforceable (including any clause in which we exclude our liability to you) this will not affect the enforceability of any other part of these terms.
This contract is governed by Scottish law and is subject only to the jurisdiction of the Scottish courts.
Terms relating to personalised stationery
You must supply the text for your stationery and are responsible for ensuring all the details, spelling and grammar are correct. Design cannot begin before you have supplied your required text. You will have the opportunity to make changes in the agreed number of rounds of amends during the design process. All changes to the design must be made before the balance invoice is paid and the design goes to print, no further amends can be made after this point.
Electronic proofs are included as part of the agreed price and will be sent by email unless otherwise agreed. Hard copy proofs are available at an additional cost of £20 per proof. The personalised design process includes two rounds of amends and two electronic proofs. You will be required to check these proofs carefully and make us aware of any amends that are required. Once the final proof has been signed off and the artwork has been sent to print no further amends can be made. You are responsible for ensuring the text and design are completely correct.
If further design rounds are required we reserve the right to charge £30 per hour for this service.
Paper Arrow Press is not responsible for the cost of reprinting if errors (such as spelling mistakes) are discovered after the design has gone to print.
We are happy to customise the colours in our personalised to fit with your colour scheme. However, you must be aware that colours can vary between computer screens when viewing digital proofs. It is your responsibility to request printed proofs at a cost of £20 per proof if you wish to check how colours will appear in print. We do not hold responsibility for custom colours which you deem to be different in print to digital proofs.
We are not responsible for any delays caused by your failure to check and sign off proofs or supply detail within a reasonable time frame agreed between us. We are not responsible for any fees incurred by delays caused by your failure to respond on time.
The initial 50% deposit is non-refundable. If you wish to cancel your order during the design process and before the artwork has gone to print you will not be required to pay the balance due on the stationery. Once you have paid the balance amount the sale becomes final. All sales of personalised stationery are final except where a product is found to be damaged or faulty. If this is the case you must notify us with 10 days of the receipt of the products. See above for more details.
Terms relating to Bespoke stationery.
This section relates to fully bespoke stationery.
You must supply the text for your stationery and are responsible for ensuring all the details, spelling and grammar are correct. Design cannot begin before you have supplied your required text. You will have the opportunity to make changes in the agreed number of rounds of amends during the design process. All changes to the design must be made before the design goes to print, no further amends can be made after this point.
Electronic proofs are included as part of the agreed price and will be sent by email unless otherwise agreed. Hard copy proofs are available at an additional cost of £20 per item. Please be aware that colours can vary between computer screens when viewing digital proofs. It is your responsibility to request printed proofs at a cost of £20 per proof if you wish to check how colours will appear in print. We do not hold responsibility for colours which you deem to be different in print to digital proofs. The bespoke design process includes three rounds of amends and three electronic proofs. You will be required to check these proofs carefully and make us aware of any amends that are required. Once the final proof has been signed off and the artwork has been sent to print no further amends can be made. You are responsible for ensuring the text and design are completely correct.
If further design rounds above the agreed number are required we reserve the right to charge £30 per hour for this service.
Paper Arrow Press is not responsible for the cost of reprinting if errors (such as spelling mistakes) are discovered after the design has gone to print.
We are not responsible for any delays caused by your failure to check and sign off proofs or supply any detail within a reasonable time frame agreed between us. We are not responsible for any fees incurred by delays caused by your failure to respond on time.
The initial 50% deposit is non-refundable. If you wish to cancel your order during the design process before the artwork has gone to print you will not be required to pay the balance due on the order. Once you have paid the balance amount the sale becomes final. All sales of bespoke stationery and stamps are final except where a product is damaged or faulty. If this is the case you must notify us with 10 days of the receipt of the products. See above for more details.
Terms relating to non-personalised orders
Ordering and Payment
Non-personalised products such as greetings cards and DIY Kits will be invoiced for in full before shipping. The invoice must be paid in full by electronic bank transfer before the order is finalised and shipped.
Non bespoke items, such as greetings cards and DIY Kits, maybe returned within 14 days, in line with the distance selling guidelines, if unused and unopened, for a full refund. Please contact us to arrange any returns.
Terms relating to the usage of the website
Every product or service advertised on our website is sold subject to description. We do our utmost to ensure that all information about our products, including but not limited to production information, availability and pricing is correct. Whilst we aim to keep the website up-to-date, the information you see may not always completely represent the product perfectly.
We can offer no guarantee that the information displayed on the website is completely correct. However, we always do our best to ensure that all content and information found on our site is as accurate as possible at the time it is published. We reserve the right to make changes to any information on the site at any time.
Intellectual Property and Copyright
All content on www.paperarrowpress.co.uk is the property of or licensed to Paper Arrow Press, and is subject to copyright and other intellectual property laws. Everything found on this website can be used by you for your own personal, non commercial purposes only, including but not limited to all content, designs, images, photography, code and fonts.
We will use email to contact you or communicate any necessary information by posting on the website. By using email or the Paper Arrow Press website to contact us you agree that all electronic communications between us constitute receiving those messages in writing.
Errors, inaccuracies, omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Disclaimer of warrantees; limitation of liabilities
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Paper Arrow Press, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless Paper Arrow Press and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Scotland.
Changes to terms of service
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org.
WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
PERSONALISED and BESPOKE ORDERS
When you place a personalised or bespoke stationery order with us it is necessary for us to contact you via email to provide digital proofs and to request further information (e.g. personalised text and custom colour choices). By placing an order you are consenting to be contacted for this reason.
If you check the box to allow us to contact you or sign up to our newsletter, we may send you emails about our store, new products and other updates.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly for your consent, or provide you with an opportunity to say no.
HOW DO I WITHDRAW MY CONSENT?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by unsubcribing via the link at the bottom of marketing emails, by contacting us at email@example.com or writing to us at:
Paper Arrow Press
2/3 35 Comely Bank Road, Edinburgh, EH4 1DS
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at firstname.lastname@example.org or by mail at
Paper Arrow Press
[Re: Privacy Compliance Officer]
2/3 35 Comely Bank Road Edinburgh GB EH4 1DS